A visit to a shopping centre can turn painful when poor safety causes an accident.
You may be entitled to compensation if you slipped, tripped, or were hit by falling stock in a shopping centre.
Retailers and shopping centre owners must keep premises safe for customers. When they fail, you have the right to claim compensation.
At NJS Law, our solicitors specialise in shopping centre accident claims and help injured customers recover fair compensation.
Our expert personal-injury team guides you through every stage of the claims process.
Shopping centre accident claims help you recover losses for pain, suffering, and financial costs caused by negligence. Whether your accident happened in a supermarket, retail park, or shopping centre, our solicitors can guide you to the right compensation route.
With NJS Law handling your claim, you’ll be working with a team that cares:
✅ Free Initial Consultation
✅ No Win, No Fee Guaranteed
✅ Specialist Shopping Centre Accident Claims Lawyers
✅ Proven Success in Personal Injury Compensation Cases
4.7/5 | 678 Satisfied Customer Reviews
Discover today if you’re eligible to make a claim.
Complete the form below, email or call our accident at work solicitors for free, no-obligation advice.
Shopping centre and supermarket accidents can occur in many ways. Below are the most common causes of injury.
Spills, wet floors, and leaks without warning signs are the leading cause of shopping centre slip accidents.
Loose mats, uneven flooring, and cluttered walkways frequently cause trip-and-fall injuries in retail spaces.
Overloaded or unstable shelving can lead to falling items that cause head, neck, or back injuries.
Broken trolleys, baskets, or automatic doors can malfunction and injure customers.
Supermarket and retail car parks often pose risks from potholes, poor lighting, or missing safety signs.
Defective packaging, foreign objects in food, or incorrect allergen labelling can all justify a shopping accident compensation claim.
If negligence, poor maintenance, or missing warning signs caused your injury, you may have grounds for a premises liability claim.
These accidents often stem from preventable hazards and poor health-and-safety compliance. If the business failed to take reasonable steps to protect visitors, you could hold them legally responsible under the Occupiers’ Liability Act 1957.
You can make a claim if:
Even if you’re unsure who was at fault, our solicitors will investigate your accident and give clear, honest advice on your claim’s strength.
To start a shopping centre accident claim, you’ll need to show that the property owner or operator breached their duty of care. Our team can gather evidence such as CCTV footage, incident reports, and witness statements to build a clear liability case and maximise your chance of success.
At NJS Law, we ensure that every part of your shopping centre accident claim is fully assessed, covering all losses and injuries.
You can claim for:
Depending on the severity of your injury and its impact on daily life, your claim may also include future care needs and psychological support. We work closely with medical experts and financial advisers to make sure your settlement reflects both current and long-term losses.
Our personal injury solicitors use a thorough and strategic approach to secure the maximum compensation for your shopping centre accident claim.
Our solicitors manage your shopping centre accident claim from start to finish — so you can focus on recovery while we handle the legal work.
Free Consultation – We assess your case and explain your legal rights clearly.
No Win No Fee – You pay nothing if your claim is unsuccessful, so there’s no financial risk.
Evidence Gathering – We collect CCTV, incident reports, witness statements and medical records to prove liability.
Claim Submission – We submit your claim and negotiate directly with insurers or occupiers for a fair settlement.
Compensation Secured – We work efficiently to secure the compensation you deserve as quickly as possible.
Throughout the process, you’ll receive regular updates and direct contact with your dedicated solicitor.
Our digital case-management system lets you track progress and upload documents securely from any device. We aim to settle most shopping centre accident claims without the need for court proceedings, saving you time and stress.
Below you’ll find some of our guides on personal injury claims. If you’re interested and have further questions, these guides will help you through the process, show you what to expect, and provide some interesting tips and advice.
At NJS Law, our personal injury solicitors combine legal expertise with a client-first approach to shopping centre accident claims. We’ve earned a strong reputation for exceptional service and for our commitment to supporting clients and delivering the results they need.
Why clients choose us:
Our team includes specialists in occupiers’ liability and complex personal injury cases. We negotiate directly with insurers and defendants to secure fair settlements and protect your interests. Every client receives transparent updates and practical guidance throughout their shopping centre accident claim.
We take the time to understand your situation and build a robust case, so you can focus on recovery while we focus on results.
Our friendly and expert team has decades of combined experience in personal injury law. We understand how difficult this time can be — and we’re committed to standing by your side throughout the entire process.
You can speak with a qualified advisor directly — no call centres and no obligation.
We offer free initial consultations and a No Win No Fee agreement to make the process risk-free.
Get in touch today and take the first step toward securing the compensation you deserve.
Real case studies show how our solicitors have successfully secured compensation for shopping cetnre claims across the UK. These examples highlight negligence, the injuries suffered, and the results we achieved:
£26,000 Compensation After Safety Breach at Public Event. It might sound unusual—but slipping on leaked liquid from a faulty Portaloo left our client with a broken ankle and months of recovery. What seemed like a minor issue turned into a serious personal injury caused by poor maintenance and negligence.
Like any other business, restaurants have a legal duty to ensure the safety and well-being of their customers. This duty of care means that a restaurant can indeed be held liable if a customer is injured on its premises due to negligence.
Public and occupiers’ liability deal with a property owner’s responsibilities regarding the safety of people who enter their premises. Although they are similar in nature, they are not the same. In this article, we explain how the two concepts differ.
For fast, friendly affordable legal advice. Contact a member of our team today.
Leanne studied the Bar Vocational Course at the BPP Law School in Leeds, and graduated with Very Competent, before cross-qualifying as a Solicitor in 2013.
Leanne began her legal career in 2009, specialising in Personal Injury claims, with experience across Road Traffic Accidents, Employer and Public Liability cases, and Medical Negligence matters.
As Head of Personal Injury, Leanne is instrumental in driving the growth and evolution of the Employer and Public Liability team, along with the Medical, Dental, and Cosmetic Negligence departments.
In her personal life Leanne enjoys holidaying and days out with her young family.
Angela is a Senior Personal Injury Solicitor Advocate having qualified in January 2011.
She specialises in employer liability, public liability and occupiers liability claims, with the ultimate aim of providing an efficient service, ensuring her clients receive the maximum amount of compensation they deserve!
She is thrilled to be a part of NJS Law and to be working for a well-respected firm that always puts clients first.
Angela strives to develop a strong relationship with her clients so that she is in a position to advise the best options in relation to their claim. At all times providing exceptional standards of service and regular updates on how her clients claim is progressing. Angela is very easy going and dedicated to her work.
When not working, Angela looks after her pygmy goats, pigs, rescued chickens and ducks.
Andrew started his career in the insurance sector over 25 years ago and has worked in many different areas of the industry, gaining a wealth of knowledge across multiple disciplines including motor claims, personal injury, medical negligence, and public and employer’s liability matters.
He holds a Law Degree, which complements his extensive practical experience and underpins his broad legal expertise.
He is friendly, adaptable, and hard-working, and will always go the extra mile for both clients and colleagues alike.
A dedicated family man, Andrew enjoys spending his spare time watching football and rugby, and can still be persuaded to play the occasional 5-a-side game.
Joanne has worked in law since leaving School.
Joanne is a Senior Litigation Executive with over 30 years’ experience in all aspects of RTA litigation and also has diversified and now also deals with employers liability claims, occupiers liability claims and public liability matters.
In her spare time she enjoys making memories with her family and friends.
Mark completed his studies through the Chartered Institute of Legal Executives and was admitted as a Fellow of CILEX in 2006.
Mark has worked within the personal injury sector for over 30 years, dealing with a varied range of personal injury matters from inception to trial.
Mark deals with Employment and Public Liability personal injury matters.
In his spare time, Mark is an FA Licensed coach working with children at grass roots level. He enjoys listening to music and walking his Labrador.
Curtis has over 10 years’ experience acting for Claimants across a wide range of personal injury matters. He holds a Law degree and is a Fellow of the Chartered Institute of Legal Executives (FCILEX), reflecting his high level of expertise and commitment to the legal profession.
He is knowledgeable, hard-working and a skilled negotiator who consistently fights to achieve the best possible results for his clients, whether that is securing a strong settlement or arranging early rehabilitation and treatment to support clients on their road to recovery.
Curtis has handled a wide variety of claims throughout his career, ranging from head injuries to loss of limbs, and is adept at identifying and meeting each client’s individual needs.
In his free time, Curtis enjoys spending time with his family and has a keen interest in tabletop gaming, including Warhammer, Dungeons and Dragons, and Magic: The Gathering.
Nicole has worked in the legal sector since leaving school. She began her career as assistant Personal Injury and Medical Negligence assistant.
Nicole has since progressed into her current role as a Litigation Executive here at NJS Law, where she now manages her own caseload of public liability, occupiers’ liability, and employers’ liability claims. Alongside her full-time role, she is also studying towards a law degree part-time, continuing to build on her legal knowledge and expertise.
In her spare time, when she isn’t studying, Nicole loves to go on holiday and spend time with her springer spaniel.
Sian started her career in law over 17 years ago and has worked in various different areas of the industry, including costs and credit hire. Predominantly, her career has flourished within the personal injury sector, dealing with a wide variety of claims such as road traffic accidents, employer’s liability, public liability and occupiers’ liability.
She has successfully completed her Level 6 CILEX qualification and is an MCILEX Advanced Paralegal, demonstrating her strong technical knowledge and commitment to professional development.
She always strives to provide her clients with the best service possible and thrives on achieving the best achievable outcome in relation to their claims. She prides herself on being warm, sympathetic and understanding when dealing with clients, particularly when having conduct of more sensitive matters.
Sian is friendly and hard-working and is not averse to going above and beyond what is required in order to achieve desired results.
She is a devoted family lady and thoroughly enjoys spending days out with her family and coming up with new and fresh adventures for them to embark upon.
Sian also likes to get involved in charitable causes, enjoys reading and, whilst she does not always have the time, enjoys her pastime of horse riding as and when she can.
