Occupier Liability Claim Guide

Occupier's Liability Solicitors

Injured on Someone Else’s Property? We Can Help

Have you suffered an injury on someone else’s property due to unsafe conditions or negligence? You may be entitled to compensation under Occupier’s Liability Law.

At NJS Law, our experienced personal injury solicitors specialise in helping individuals claim compensation for accidents caused by hazardous or poorly maintained premises.

Whether your accident occurred in a shop, restaurant, supermarket, housing estate, shopping centre, or public building, you have legal rights — and we’re here to enforce them.

âś… Free Initial Consultation

âś… No Win, No Fee Available

✅ Specialist Public Liability & Occupier’s Liability Lawyers

âś… Proven Track Record of Successful Claims

4.7/5 | 678 Satisfied Customer Reviews

FIND OUT IF YOU ARE ELIGIBLE TO CLAIM

Get in touch using the form below or via the following methods:

Common Types of Occupier’s Liability Claims We Handle

Our expert solicitors have successfully represented clients in a wide range of occupier-related accidents, including:

  • Slips, Trips & Falls – Wet floors, uneven surfaces, loose tiles, or icy pathways
  • Injuries from Obstructions – Rubbish, shopping trolleys, or misplaced stock in aisles
  • Burns & Scalds – From hot drinks, hot water taps, or spillages in cafĂ©s and restaurants
  • Faulty Fixtures & Equipment – Broken chairs, unstable shelving, or poor lighting
  • Door Injuries – Fingers caught in faulty or dangerous doors
  • Escalator & Lift Accidents – Sudden drops, mechanical faults, or entrapment
  • Falls from Unsafe Steps or Stairs – Lack of handrails, broken steps, or slippery surfaces
  • Whiplash & Sudden Movements – On fairground rides, elevators, or moving walkways

If your accident was caused by negligence, failure to carry out proper maintenance, or a lack of clear warning signs, you may be eligible to make a premises liability claim.

Do You Have a Valid Claim for Compensation?

You can make a claim if:

  • You were injured due to unsafe conditions on property you were legally allowed to be on
  • The accident occurred within the last three years

     

  • The injury was caused by the occupier’s negligence or failure to ensure safety

Even if you’re unsure who is responsible, our solicitors will investigate the circumstances of your accident and advise you on the strength of your claim — clearly and honestly.

Personal Inljury - Compensation

What Can You Claim for in an Occupier’s Liability Case?

At NJS Law, we make sure every aspect of your injury and loss is fully accounted for, including:

  • Pain, suffering & loss of amenity
  • Loss of earnings – including future loss of income
  • Medical treatment & rehabilitation costs
  • Care & assistance from family or professionals
  • Travel and out-of-pocket expenses
  • Home adaptations or mobility aids, if needed

We take a thorough, strategic approach to ensure you receive the maximum compensation for what you’ve been through.

How the Occupier's Liability Claim Process Works

We handle your claim from start to finish, taking the stress off your shoulders:

  • Free Consultation – We assess your claim and explain your rights
  • No Win, No Fee – No financial risk to you
  • Evidence Gathering –We’ll collect reports, CCTV footage, witness statements and medical records
  • Claim Submission – We negotiate with insurers or occupiers
  • Compensation Secured – We work hard to get you what you deserve, as quickly as possible
What are the different types of personal injury

Personal Injury - Tips

Why Choose NJS Law for Your Occupier's Liability Claim?

At NJS Law, we combine legal expertise with a client-first approach. We’ve earned a reputation for both our exceptional service and our  committed to supporting you and securing the outcome you need

  • Straightforward, jargon-free legal advice
  • Full support from claim to compensation
  • Proven success in personal injury claims
  • National service – we handle claims across England & Wales
clinical negligence

We take the time to understand your situation and build the strongest case possible, so you can focus on your recovery while we focus on your results.

Speak to Our Personal Injury Solicitors Today

Our friendly and expert team has decades of combined experience in personal injury law. We understand how difficult this time can be — and we’re committed to standing by your side throughout the entire process.

Get in touch today and take the first step toward securing the compensation you deserve.

Occupier's Liability Latest Blogs

Cycling Road Traffic Accident: ÂŁ11,500 Awarded After Roundabout Collision

Before even entering the store, our client was injured—due to a hazard the business should have fixed.

A routine visit to a well-known supermarket ended in pain, bruising, and lasting wrist injuries after they tripped over a damaged manhole cover near the entrance.
We secured ÂŁ10,355 in compensation after proving the retailer had failed in its duty of care.

Read More »

ÂŁ10,355 Compensation After Client Injured by Damaged Manhole Cover

Before even entering the store, our client was injured—due to a hazard the business should have fixed.

A routine visit to a well-known supermarket ended in pain, bruising, and lasting wrist injuries after they tripped over a damaged manhole cover near the entrance.
We secured ÂŁ10,355 in compensation after proving the retailer had failed in its duty of care.

Read More »

Ask NJS Law

For fast, friendly affordable legal advice. Contact a member of our team today.

FAQ

For any questions we may be able to answer, discover our FAQs section.

Leanne Henton

Solicitor - Head of Personal Injury

Leanne studied the Bar Vocational Course at the BPP Law School in Leeds, and graduated with Very Competent, before cross-qualifying as a Solicitor in 2013.

Leanne began her legal career in 2009, specialising in Personal Injury claims, with experience across Road Traffic Accidents, Employer and Public Liability cases, and Medical Negligence matters.

As Head of Personal Injury, Leanne is instrumental in driving the growth and evolution of the Employer and Public Liability team, along with the Medical, Dental, and Cosmetic Negligence departments.

In her personal life Leanne enjoys holidaying and days out with her young family.

Adil Ali

Solicitor

Adil started his career in the insurance sector over 10 years ago and has worked in many different areas of the industry, gaining a wealth of knowledge from multiple disciplines including motor claims, personal injury and public and employer liability matters.

He is easy-going and hard-working and will always go the extra mile for both clients and colleagues alike.

While a dedicated family man; he enjoys his spare time going to the gym and the occasional Netflix binge.

Adil_Ali

Angela Cross

Solicitor

Angela is a Senior Personal Injury Solicitor Advocate having qualified in January 2011.

She specialises in employer liability, public liability and occupiers liability claims, with the ultimate aim of providing an efficient service, ensuring her clients receive the maximum amount of compensation they deserve! 

She is thrilled to be a part of NJS Law and to be working for a well-respected firm that always puts clients first.  

Angela strives to develop a strong relationship with her clients so that she is in a position to advise the best options in relation to their claim. At all times providing exceptional standards of service and regular updates on how her clients claim is progressing. Angela is very easy going and dedicated to her work.

When not working, Angela looks after her pygmy goats, pigs, rescued chickens and ducks.  

Andrew Moores

EL/ PL Litigation Executive

Andrew started his career in the insurance sector over 25 years ago and has worked in many different areas of the industry, gaining a wealth of knowledge from multiple disciplines including motor claims, personal injury,, medical negligence, and public and employer liability matters.

He is friendly, adaptable, and hard-working and will always go the extra mile for both clients and colleagues alike.

While a dedicated family man; he enjoys his spare time watching football and rugby, and  can still be persuaded to play the occasional 5-a-side game.

Joanne Scrivens

EL/PL Litigation Executive

Joanne has worked in law since leaving School.

Joanne is a Senior Litigation Executive with over 30 years’ experience in all aspects of RTA litigation and also has diversified and now also deals with employers liability claims, occupiers liability claims and public liability matters.

In her spare time she enjoys making memories with her family and friends.

Mark Sammans

EL/PL Litigation Executive

Mark completed his studies through the Chartered Institute of Legal Executives and was admitted as a Fellow of CILEX in 2006.

Mark has worked within the personal injury sector for over 30 years, dealing with a varied range of personal injury matters from inception to trial.

Mark deals with Employment and Public Liability personal injury matters.

In his spare time, Mark is an FA Licensed coach working with children at grass roots level. He enjoys listening to music and walking his Labrador.

Curtis Lockston

EL/PL Litigation Executive

Curtis has over 10 years experience acting for Claimant’s of all

He is knowledgeable, hard working and a good negotiator who fights to get the best results for his clients whether that is securing a good settlement or arranging for early treatment to help people on their road to recovery.

Curtis has handled a variety of claims in his career varying from head injuries to loss of limbs and is adept and meeting a client’s needs.

In his free time Curtis enjoys spending time with his family; and enjoys a variety of tabletop games including Warhammer, Dungeons and Dragons and Magic the Gathering.

Nicole Parr

EL/PL Litigation Executive

Nicole has worked in the legal sector since leaving school. She began her career as assistant Personal Injury and Medical Negligence assistant.

Nicole has since progressed into her current role as a Litigation Executive here at NJS Law, where she now manages her own caseload of public liability, occupiers’ liability, and employers’ liability claims.  Alongside her full-time role, she is also studying towards a law degree part-time, continuing to build on her legal knowledge and expertise.

In her spare time, when she isn’t studying, Nicole loves to go on holiday and spend time with her springer spaniel. 

Nicole Dodd

EL/PL Litigation Executive

Nicole graduated from the University of Leicester in 2018 with a degree in law and has since been gaining experience in the legal sector.

Although Nicole has worked across various areas of personal injury and motor claims, she has a particular interest in ELPL and is always happy to go above and beyond for her clients and colleagues.

In her spare time, Nicole enjoys  walking her dog, reading and spending time with friends and family.