Housing Disrepair: What Are Your Options as a Social Housing Tenant?

This article gives information on Housing Disrepair Claims Social Housing Tenant. It explains the tenant’s and landlord’s responsibilities to do repairs and what options the tenant has if the landlord doesn’t meet their obligations.

If you rent your home from a social housing landlord, they are responsible for dealing with most repair issues. In many cases, the law clearly sets out these responsibilities.

However, while some landlords act quickly, others fail to carry out repairs within a reasonable time. When this happens, tenants often feel unsure about their rights and options.

This guide explains what you can do if your landlord does not address housing disrepair.

Who Is Responsible for Repairs?

Social housing landlords have legal repair obligations. These duties arise in two main ways:

Therefore, if you believe your landlord has not met their responsibilities, you should first review your tenancy agreement. In addition, you may wish to seek legal advice to understand your position fully.

What Is a Social Housing Landlord?

Social housing landlords include a range of organisations, such as:

  • Local authorities (councils)
  • Housing associations
  • Housing trusts
  • Arm’s-length management organisations (ALMOs)
  • Housing co-operatives
  • Tenant management organisations (TMOs)

Each of these landlords must meet specific standards when managing and maintaining their properties.

Repair Standards for Social Housing Landlords in England

In England, social housing landlords must comply with rules set by the Regulator of Social Housing.

For example, landlords must:

  • Provide an effective repairs and maintenance service
  • Respond to tenants’ needs promptly
  • Aim to complete repairs correctly the first time
  • Ensure homes meet the Decent Homes Standard
  • Comply with all health and safety laws

As a result, tenants should expect their homes to remain safe, secure, and well maintained.

Repair Standards for Social Housing Landlords in Wales

In Wales, Registered Social Landlords (RSLs), including housing associations, must follow standards set by the Welsh Government.

Similarly, these landlords must operate an efficient repairs and maintenance service that responds to tenants’ needs and keeps properties in good condition.

What Is the Decent Homes Standard?

In England, all social housing must meet the Decent Homes Standard. Importantly, landlords must continue to maintain properties at or above this level.

A decent home must:

  • Meet the minimum housing standard and be free from Category 1 hazards
  • Be in a reasonable state of repair
  • Have reasonably modern facilities and services
  • Provide a reasonable level of thermal comfort, including adequate heating and insulation

If your home falls below this standard, it may amount to housing disrepair.

The Housing Health and Safety Rating System (HHSRS)

The Housing Health and Safety Rating System (HHSRS) helps local authorities assess housing conditions.

Under this system, councils can:

  • Inspect rented properties
  • Identify health and safety hazards
  • Categorise those hazards based on risk

The regulations cover 29 potential hazards. These include damp and mould, excess cold or heat, asbestos, pests, poor sanitation, unsafe electrics, and structural collapse.

What Can You Do If Your Landlord Fails to Carry Out Repairs?

If you have reported disrepair and your landlord has not taken action, you can consider further steps.

However, if you have not yet reported the problem, you should do so as soon as possible.

After that, your options may include:

  • Making a formal complaint to your landlord
  • Escalating the issue to the Housing Ombudsman
  • Taking legal action to force repairs and claim compensation

Throughout this process, it is essential to keep clear records. For example, keep photographs, repair reports, and copies of all communication with your landlord.

How NJS Law Can Help With Housing Disrepair Claims

At NJS Law, we have decades of combined experience handling housing disrepair claims for social housing tenants.

We are sympathetic, understanding, and committed to supporting you every step of the way. In many cases, we can act on a No Win No Fee basis, meaning there is no upfront cost to you.

If your landlord has failed to carry out necessary repairs, do not wait.

FIND OUT IF YOU ARE ELIGIBLE TO CLAIM FOR REPAIRS AND COMPENSATION

Average Compensation - £1,895
We work on a NO WIN NO FEE basis
to get your home put right and to get you compensated!

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