Here’s the full picture behind this week’s explainer, including the protocols solicitors have to follow, and how we translate that into clear steps for clients.
The Short Answer
NJS Law acts for clients nationwide, offering a personable, reliable service tailored to each client’s needs. Pursuing a claim involves set protocols, covering things like how a claim is submitted to the other side, the timeframes they have to respond, and how any court proceedings are conducted if that becomes necessary. We explain these rules, the next steps, and the likely timeframes clearly, so clients know where they stand throughout, alongside our advice and the options available to them at each stage.
What Makes NJS Law Different?
Acting for clients across the country doesn’t mean a one-size-fits-all approach.
“We are a firm of solicitors who act for clients nationwide, but what we do offer is a personable and reliable service that’s tailor-made to all of our individual clients’ needs.”
You can read more about how Personal Injury Claims work on our Personal Injury Service Page.
The Protocols Behind a Claim
Pursuing a claim isn’t a free-form process. There are set rules that have to be followed at various stages.
“In terms of pursuing a claim, there are set protocols that we have to follow. So that may be how the claim is submitted to the opponent, the timeframes for them to respond, the way in which any court proceedings, if that becomes necessary, are conducted.”
Translating the Rules Into Plain Steps
Rather than leaving clients to work out what these protocols mean for them, we explain the requirements, the next steps, and how long things are likely to take.
“What we will do is we will explain to the clients this is what the rules require us to do. These are the next steps, these are the time frames, most importantly as well, so that you know every step of the way where you’re up to with your claim and how long it’s going to take.”
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Explaining Every Key Stage
Throughout a claim, clients are kept informed of the key stages, along with advice and options as the matter progresses.
“We’re going to explain all of the key stages, offering our advice, giving options to the client, so that they get the outcome they were hoping for in this matter.”
For a broader look at the claims process, see our How Personal Injury Claims Work guide
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Frequently Asked Questions
Yes, there are set protocols covering things like how a claim is submitted to the other side, the timeframes for a response, and how any court proceedings are conducted.
We explain the rules we’re working within, the next steps, and the likely timeframes, so you know where things stand throughout.
Both. We explain each key stage and offer our advice, alongside the options available to you at each point.
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Conclusion
A personal injury claim follows set legal protocols, but that doesn’t mean the process has to feel opaque. By explaining the rules, the steps, and the timeframes clearly along the way, we aim to make sure clients always know where they stand.
Thinking about a claim? Read about Personal injury claims and how No Win No Fee works, or send us your enquiry.
No Win No Fee: The law limits our success fee to 25% of the compensation for pain, suffering and loss of amenity and for past financial losses, after any state benefits are repaid. Compensation for future losses is not counted. If you win, our success fee is deducted from your compensation. It is a percentage of our basic charges, and the law limits it as set out above. If the legal costs we recover from the other side do not cover our charges, your agreement also lets us take that shortfall from your compensation. We cap the success fee and any shortfall together at 25% of your compensation, or at 40% for some types of claim. Any After the Event insurance premium is not part of any cap on our fees: it is always deducted from your compensation in addition. It is payable only if you win, and is never charged upfront. Your letter of engagement sets out exactly what you will pay for your type of claim, and we explain it before you sign. If you lose, you pay us nothing. This applies as long as you keep to your responsibilities under the agreement. You may have to pay costs if you end your claim early, fail to beat an offer the other side made, or a court finds your claim dishonest or exaggerated; where we have arranged After the Event insurance, it covers some of these costs if you keep to the policy's terms. See exactly what you pay.