Here’s the full picture behind this week’s explainer, including how your case is reviewed at each stage, and what happens if things don’t go the way you expect.
The Short Answer
No outcome can be guaranteed in a personal injury claim, but that doesn’t mean you’re left to wonder where you stand. The fee earner with conduct of your case assesses it consistently as it progresses, from the initial response from the other side through to medical records, medical reports, and any expert evidence the case needs. At each point, you’re advised of your options and given a clear, step-by-step view of what’s likely to achieve the best outcome, with support on hand to reassure you, particularly if a response from the other side isn’t what you expected.
Is Reassurance Available Throughout the Claim?
Doubts about a claim are common, and having someone to turn to at any stage matters.
“Yes, absolutely.”
You can read more about how Personal Injury Claims work on our Personal Injury Claims Service Page.
How Your Claim Is Assessed as It Progresses
Rather than being assessed once at the outset, a claim is reviewed continuously as new evidence comes in.
“The fee earner with conduct of the claim will assess the claim consistently as we progress. So, from the initial response from our opponent to obtaining medical records, obtaining medical reports, expert evidence, whatever that case requires.”
What Happens With That Assessment
As the picture develops, you’re kept informed of your options and the reasoning behind the advice you’re given.
“What the fee earner is going to do is look at the evidence that’s been obtained, advise the client on the options that they have, and give them a step-by-step guide and the options that they have going forward in their claim, and what we think, as the experts in this area, is going to result in the best outcome for that client.”
Having Doubts About Your Claim?
Our team is on hand to talk through where things stand and reassure you at any stage, no cost, no obligation.
What If Things Don’t Go to Plan?
Not every response from the other side will be what you expect, but that doesn’t mean the claim has stalled. There’s support in place to help work out the best way forward.
“We’re absolutely here at all stages to reassure clients. Sometimes claims don’t go the way we expect in terms of a response from our opponent, for example, and we’ll be here on hand to advise you of the best possible way to take the claim forward.”
For a broader look at the claims process, see our How Personal Injury Claims Work guide
Think You May Have a Claim?
Get in touch and we’ll explain how we assess and support claims every step of the way.
Frequently Asked Questions
No outcome can be guaranteed, but your claim is assessed consistently as it progresses, and you’re advised of your options and the approach most likely to achieve the best result at each stage.
Yes, support is available at all stages to talk through where things stand and address any concerns you have.
We’ll be on hand to advise you of the best way to take the claim forward, even if things don’t initially go the way you anticipated.
Ready to Take the Next Step?
Speak to our team today if you’d like reassurance about where your claim stands.
Conclusion
No solicitor can guarantee how a claim will turn out, but you shouldn’t have to navigate the uncertainty alone. With your case assessed at every stage and support available whenever doubts arise, the aim is to keep you informed and reassured, whatever the claim throws up along the way.